1. Do you really understand your customers?
... is a significant time delay between researching a need or market and actually bringing an offer to market. The whole process of researching, developing, testing, making and launching may take years. Companies have worked hard to reduce this time lag, but the risk it generates is still significant, because markets are always moving and changing. It is compounded by ... to cat include: mass customisation (which embeds specific customer preferences and specifications in the actual manufacturing process), just-in-time logistics, synchronised production and reverse marketing (supplying info...
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