1. Do you really understand your customers?
... What company could not want to understand its customers better? Consumer understanding as we know it is not, however, a universal good but an ideology - a particular set of attitudes and actions which are designed for the special benefit of one particular group but dressed up in such a way that they seem like a universal benefit with no significant drawbacks or downsides. The second thought is more ... different role emerge: understanding as a means of furthering the consumer's ends. The aim is a consumer who thinks, 'I will invest my information (and time, and attention as well as my ...
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