1. Management Information system for product differentiation
... handle 80% (i.e. 4 million requests monthly) of its technical support requests over web thus saving $250 annually. ( Kotler 2003) Information Systems for Focused differentiation: Focused differentiation is the strategy followed by firms to deliver specialized products and services to certain niche markets - so that they deal ... core business - that of retail sales. Meanwhile, discount stores, department stores and specialty retailers provided stiff competition. By 1991, retail sales accounted for only 31% of Sears' revenues. Strategies which worked well with other stores bombed at Sears....
- Word Count: 1692
- Approx Pages: 7
- Has Bibliography
- Grade Level: Undergraduate