1. The Citizen's Charter
... measure standards of performance of bodies such as utilities and local government. The 1991 Citizen's Charter launched a ten year programme to raise the standards of public services. Initially the emphasis was on efficiency and economy in public service reform. However, the government's attention has increasingly turned to the effectiveness of the civil service. In launching the charter the Prime Minister stated that: "For each public service we will select ... of Commons' Public Service Select Committee identified three current dilemmas in the Citizen's Charter process. The first was t...
- Word Count: 1507
- Approx Pages: 6
- Has Bibliography
- Grade Level: Undergraduate