1. TQM In The Work Palce
... rigorous process for a company to adopt. In TQM it all starts at the top and goes on down the "company food chain." TQM has to be a way of life for the company. It has to be introduced and led by top management. This is the key point. Attempts to implement TQM often fail because top management doesn't lead and get committed. Commitment and personal involvement is required ... has to believe that it will only be successful the customers are satisfied. A TQM company is sensitive to the customers" requirements and responds rapidly to them. A TQM company meets customers" specifications and ...
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