The various artifacts during the day include tables and chairs with a bar in the middle of the establishment. The entrance has ATM machines with a section containing casino machines. The employees of Piper's during the day are chefs, waitresses, and managers which all wear the same basic uniform. The average customers during the restaurant hours are older, with family or friends accompanying them. What the customer expects of the employees is a simple well cooked meal, to be served with courtesy and delivered promptly. The main attraction to Piper's is the menu they serve, which contains Scottish fish and chips, deep fried scallops, and their famous dessert the deep fried Mars bar (Piper's Pub). .
The managers of Piper's Pub oftentimes fail to enforce the rules strictly during the day, which is certainly not the case during the night life. This is primarily due to the majority of their effort going into ensuring that the nighttime operations are efficient and without issues. These cultures oftentimes make the employees careless and not perform their job as well as they could, this is an issue because, "typical managerial activities in this realm include motivating employees to work harder, ensuring that employees " jobs are properly designed, resolving conflict, evaluating performance, and helping workers set goals to achieve rewards (Griffin, Moorehead, 2012). " Managers do not enforce optimal quality food and service, which in the long run will form a permanent reputation to the restaurant being a low standard establishment. Employees try to achieve managerial expectations by working hard at promoting and serving customers during nighttime operations in order to satisfy the student body, which populates the majority of the business during weekends. However, it is evident that Piper's customers are not always pleased as seen in this recent review of the restaurant, "I've eaten there on two occasions in the last two years.