1. Do you really understand your customers?
... rat or a 'consumer'. In situations where it is not possible literally to 'analyse' the object by dissecting it into its constituent elements, the scientist resorts to a stimulus-response methodology, ie give the object various stimuli and see how it responds. In this way, over time, one can learn which stimuli to deploy to achieve which desired responses. Having completed the investigations and gathered enough data ... , these data can then be used to construct a theory, which can then be turned ... of understanding - more the personal or practical understanding of `know how' than the th...
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