1. Satisfaction and Shopping Habits of Relationship Customers
... for changes. The changes will be made and tested on another pilot group for additional feedback on the revised version. The instrument measures customers" satisfaction level of service and shopping frequency, the dependent variables, through a series of 6 questions. It also identifies the customer as a relationship or non-relationship customer, the independent variables, in question three. The survey responses will be grouped into ... instrument first ask the participant's age range and then go on to ask about how many times they shop at Riverchase Galleria in a given month. The survey a...
- Word Count: 1823
- Approx Pages: 7
- Grade Level: Undergraduate