1. Sales Representatives - Interpersonal Perceptions
... This approach did not make a negative impression on the customer as he responded politely in saying "yes" and began to ask questions about the car. The customer (Alex) seemed to ignore the attitude that Jimmy demonstrated towards him and responded appropriately in a professional manner. Customers have a common expectation of salespeople such as Jimmy as professionals and it helped ... not. Nonverbal cues can communicate intentions feelings and motives, but they can all be perceived in self-perceptional manner (Leigh and Summers, 2002). In the case of Jimmy and Alex, customer-salesperson...
- Word Count: 2262
- Approx Pages: 9
- Has Bibliography
- Grade Level: Undergraduate