1. Management Information system for product differentiation
... asked questions) on its website. This has enabled Cisco to handle 80% (i.e. 4 million requests monthly) of its technical support requests over web thus saving $250 annually. ( Kotler 2003) Information Systems for Focused differentiation: Focused differentiation is the strategy followed by firms to deliver specialized products and services to certain niche markets - so that they deal only with a part of the consumer ... class consumers. This tore Sears away from its core business - that of retail sales. Meanwhile, discount stores, department stores and specialty retailers provided stiff co...
- Word Count: 1692
- Approx Pages: 7
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- Grade Level: Undergraduate