1. Enterprise Strategy and Air Canada
... front end and back end operations. The front end operations are supported through applications and back end is supported through legacy systems. The front end application based system included website, online check-ins, mobile applications and kiosks. The legacy system gives support through passenger processing system which is very efficient in Air Canada. These two types of ... among them. Another strategy to enhance communication was to keep a small in-house team to deal with certain operations related to customer experience. This included content management, designs, website navigatio...
- Word Count: 1945
- Approx Pages: 8
- Grade Level: Undergraduate