1. Satisfaction and Shopping Habits of Relationship Customers
... viewed as an inconvenient task or stressful experience. Maintaining salesperson relationships can minimize this dislike for shopping. Salespeople can help make shopping more convenient by relieving customers of some of the duties (Reynolds & Beatty, 1999). Many patrons may enjoy shopping but are not aware or knowledgeable about the products or services they are purchasing. They ... are met (Reynolds & Beatty, 1999). Customer Satisfaction Customer satisfaction is theorized as the "discrepancies between customer evaluations and expectations" (Stanforth & Lennon, 1997). There are a couple ...
- Word Count: 1823
- Approx Pages: 7
- Grade Level: Undergraduate